Topic: Communication Skills, Part 3 Of 5

Space Important Points Out. Save information to meet a resistant answer or comment. Don't use all your convincing points at the outset of your conversation. Go gently into a conversation with someone so you can know what their thinking might be, even when their thinking might be against what you would propose. Once you have determined where another person is in their thought processes, then you can begin to talk about the benefits of choosing your course of action. Anticipate Resistance. It's easier to give honest complete answers if you know what the resistance may be. Think Ahead. Be ready for resistance comments. If you already know what the resistance comments are going to be, you can plan to give your complete and honest answers to these comments in advance. Resistance is common because people do not like change. People do not like changing from one opinion to another opinion. Group Associated Thoughts Together. A selective approach to positive suggestions will not annoy the other person. "Hit and Miss" attempts to convince another person annoy people because "Hit and Miss" attempts make it sound like you are not well-informed or knowledgeable. Group your thoughts and comments together so your thoughts and comments logically fit together. By grouping associated thoughts together, you avoid sounding like you are using a "Hit and Miss" approach.

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