Topic: Communication Skills, Part 4 Of 5

Space Important Points Out. Save information to meet a resistant answer or comment. Don't use all your convincing points at the outset of your conversation. Go gently into a conversation with someone so you can know what their thinking might be, even when their thinking might be against what you would propose. Once you have determined where another person is in their thought processes, then you can begin to talk about the benefits of choosing your course of action. Anticipate Resistance. It's easier to give honest complete answers if you know what the resistance may be. Think Ahead. Be ready for resistance comments. If you already know what the resistance comments are going to be, you can plan to give your complete and honest answers to these comments in advance. Resistance is common because people do not like change. People do not like changing from one opinion to another opinion. Group Associated Thoughts Together. A selective approach to positive suggestions will not annoy the other person. "Hit and Miss" attempts to convince another person annoy people because "Hit and Miss" attempts make it sound like you are not well-informed or knowledgeable. Group your thoughts and comments together so your thoughts and comments logically fit together. By grouping associated thoughts together, you avoid sounding like you are using a "Hit and Miss" approach.Be Ready

Answer questions promptly and let the other person know you are eager to help. Don’t put people off and make them wait to get answers. Answering questions as questions come up let’s people know you are listening and you regard their thoughts. Not answering questions antagonizes people and can communicate you think poorly of the other person.

Listen

Pay attention and, if possible, take notes of what the other person says. The facts the other person gives will help you be convincing later on. Listen to how others respond to your words. Pay attention to how others respond to what you say. Keep your emotions out of your assessments. Keep your emotions out of your listening.

Visualize The Needs Of The Other Person

It is good sense and mandatory to talk the other person’s language. It makes sense to try to see things from the other person’s point of view. When you communicate, communicate in the others person’s language and communicate from their point of view. When you visualize the needs of the other person, speak their language, and speak to them from their point of view. The other person will then know what you are saying and will respect what you say.

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These words were posted at one of Shepherd's Care Ministries Sites called Wisdom Moment. This site is located at:
http://www.shepherdscare.net/wisdomminute

Shepherd's Care Ministries Main Site located at:
http://www.shepherdscare.net/